心橱 / Closet Dairy帮助与反馈 / Support
可以反馈什么 / What you can report
- 账号注册、登录、注销和账号状态问题
- 订阅购买、恢复购买、权益未生效和取消订阅说明
- 天气、AI 识别、虚拟试穿和旅行计划问题
- 本地数据导入导出、备份、删除和隐私请求
- 崩溃、卡顿、无法复现的异常行为
We can help with account access or deletion, purchases and entitlements, weather, AI recognition, virtual try-on, travel planning, local backup or import, privacy requests, crashes, and unexpected behavior.
反馈时请提供 / Helpful details
- 问题发生的页面和操作步骤
- 发生时间、App 版本与 build、iOS 版本和设备型号
- 是否已登录账号、是否为 Pro 订阅用户
- 若为 TestFlight 构建，请注明是内部测试还是外部测试
- 可选截图，但请避免发送无关的个人敏感信息
Please include the page, steps, approximate time, app version and build, iOS version, device model, sign-in and Pro status, and whether you are using an internal or external TestFlight build. Screenshots are optional; remove unrelated sensitive information first.
请勿发送密码、登录验证码、完整访问令牌、Apple 账号密码、银行卡信息或第三方 API 密钥。
Never send passwords, verification codes, full access tokens, Apple Account passwords, payment-card details, or third-party API keys.
账号删除和订阅取消 / Account deletion & cancellation
账号注销可在 App 内“我的 → 账号与权益 → 注销账号”发起；服务端账号会立即进入删除处理中状态，并计划在 30 天处理期后清除可识别账号数据。本地衣橱数据不会随账号注销自动删除，可在“我的 → 数据管理”中另行管理。
Request account deletion in Profile → Account & Entitlements → Delete Account. The server account immediately enters a deletion-processing state, with identifiable account data scheduled for removal after a 30-day processing period. Local wardrobe data is not automatically erased and can be managed separately in Profile → Data Management.
取消 Pro 订阅需要通过 Apple 账号或 App Store 订阅管理完成。删除 App 或心橱账号不会自动取消 Apple 订阅。
Cancel Pro through your Apple Account or App Store subscription management. Deleting the app or your Closet Dairy account does not cancel an Apple subscription.
联系方式 / Contact
[email protected]
请在邮件主题中简要说明问题类型，我们会尽快处理。
Briefly describe the issue type in the subject line, and we will respond as soon as practical.